Payment Options & Information

We view our patient relationships with a deep sense of responsibility. A major part of that responsibility is to help our patients understand and plan for their oral health along with providing each patient the highest quality of dental care. The following is a statement of Dr. McKenna's Office Policies and Financial Agreement. We ask that you please read the following before any treatment is rendered.

Insurance
For decades dental insurance has been an integral part of oral health planning; however, in the past few years it has become more difficult for the dental practice to deal with insurace companies. We are a third party to the contract and the insurance companies are not obligated to share your confidential policy information with us or required to send payments to us.

There are constant changes being made by your employer and insurance carriers to your coverage, deductible and annual maximum. These changes are not being shared with us. Therefore, it is impossible for us to know exactly what your policy covers.

In order for us to maintain our high level of service to you the patient, we provide the courtesy of submitting the claim on your behalf and supporting you with maximizing your benefits. However, we are unable to carry your insurance balance for longer than 60 days. Policy coverage, changes and follow-up on unpaid claims is your responsibility. Please be prepared to show your insurance card at the time of your visit.

 

Payment Options

Your options include Cash, Check, MasterCard, Visa, Discover and American Express. We are pleased to offer you a choice of No Interest or Extended Payment Plans to qualified applicants through CareCredit, Springstone and Genesis, our financial partners. If you would like to make extended payments for services provided at our office please ask for assistance in filling out an application form.



Additional Charges
A fee of $35.00 will be charged on all returned checks.

Delinquent Accounts

After 30 days
, a service charge of 1.5% per month will be charged. After 90 days, all accounts that are not paid in full may be sent to a third party collection agency. Any accounts turned over to collections will be assessed a collection fee of 25%.

Regarding Changes To Your Reserved Appointment

If you are unable to keep an appointment, we ask that you kindly provide us with a minimum of two-business days notice. All changes in your scheduled appointment must be handled during our regular business hours. This courtesy on you part will make it possible to give your appointment to another patient who needs to see the dentist or hygienist.


Office Hours:
Monday 9:00 am - 5:00 pm
Tuesday 9:00 am - 5:00 pm
Wednesday 8:00 am - 5:00 pm
Thursday 8:00 am - 5:00 pm
 

"We are located at 3002 Tilghman St. in Allentown, one block east of the intersection of Tilghman St. and Cedar Crest Blvd. Our office is adjacent to the Village West Shopping Center."